Last updated: 05 July, 2026
Property Finder Hub is a licensed buyers agency operating in Australia (Licensed Real Estate Agency · ABN 36 577 119 452). We take your privacy seriously — especially given the nature of what you share with us during a property search. This policy explains what we collect, why, how we protect it, and what rights you have.
We collect only what we need to help you buy the right property. We tell you why we’re asking before we ask. We never sell your data, and we don’t quietly hand it to related companies to sell you other products — if we ever share it, you’ll know exactly who with and why, and you can say no.
We only collect government identifiers (like a tax file number) if the law specifically requires it for a transaction, and we won’t use it for anything else.
Sensitive information (health, racial or ethnic background, religious beliefs, sexual orientation, and similar categories under the Privacy Act) is not something we ask for, and we don’t need it to do our job. If you happen to share something of this nature with us in conversation, we’ll only ever use it for the specific reason you raised it.
Wherever possible, we collect information directly from you — through our contact form, a phone call, email, or in person. Occasionally, we’ll collect information from other sources where it’s reasonably necessary: from your broker or accountant if you’ve asked us to coordinate with them, or from a co-buyer if you’re purchasing together. If we ever receive information about you that we didn’t ask for, we’ll only keep it if it’s genuinely relevant to helping you — otherwise, we destroy it.
If you choose not to share certain information with us, that’s okay — it may just mean we can’t move as quickly, or as precisely, on your search.
We will never use your information to market unrelated products or services to you, and we do not have related companies we pass your details to for cross-selling. If that ever changes, we’ll update this policy and tell you directly — not bury it in fine print.
We do not sell, rent, or trade your personal information, and we do not take referral payments from sellers, developers, or third parties that could compromise the advice we give you. That’s a written commitment, not just a policy line.
Some of the everyday tools we use to run the business (for example, email, website hosting, or scheduling software) may store data on servers located outside Australia. Where this applies, those providers are contractually required to protect your information to a standard consistent with Australian privacy law.
We store information securely, using a combination of access controls, encryption where appropriate, and restricted access — only people who need to see your information to help you can see it. We keep records for as long as required under our real estate licensing obligations, and no longer than necessary beyond that. When we no longer need it, we securely delete or de-identify it.
We can’t guarantee the security of information sent over the internet — no one honestly can — but we take reasonable, active steps to protect it at every point it passes through our systems.
If something goes wrong
If a data breach occurs that’s likely to cause you serious harm, we’ll notify you and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme, as soon as practicable, along with clear steps on what you should do in response.
Under the Australian Privacy Principles, you can:
To do any of this, contact us at info@propertyfinderhub.com.au. We aim to acknowledge requests within 5 business days and resolve them within 30.
Our website uses cookies to understand how visitors use the site — which pages get read, what device you’re on — and this may include collecting your IP address. If we run advertising campaigns (for example, on Meta or Google), we may use retargeting cookies so people who’ve visited our site see our ads elsewhere. These cookies don’t identify you personally, but if you’ve filled in a form on our site, that information may be linked to your browsing data. You can disable cookies in your browser settings at any time; it won’t affect your ability to browse the site or contact us.
If you’re not happy with how we’ve handled your information, tell us — email info@propertyfinderhub.com.au with full details and we’ll acknowledge it within 5 business days and aim to resolve it within 30. If we need longer, we’ll tell you why and how long we expect it to take.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner:
Online: oaic.gov.au/privacy
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Our website may link to external sites — for example, CoreLogic or PropTrack data sources. Those sites have their own privacy policies, and we’re not responsible for how they handle your information once you’ve left our site.
If we update this policy, we’ll change the date at the top and, for any material change, let you know directly rather than expecting you to notice.
Property Finder Hub
Email: info@propertyfinderhub.com.au
Phone: 0470 714 557
Post: 38 Keighran place Cherrybrook, NSW 2126
Property Finder Hub provides property strategy and acquisition services. We are not financial advisers and do not hold an Australian Financial Services Licence. Any general commentary we provide doesn’t take into account your personal financial situation — please speak with a licensed financial adviser or your accountant for advice specific to you.
